Tranquil's Cancellation Policy
Our appointment cancellation and rescheduling policy is designed to be fair and transparent. You won’t be charged any fees for canceling or rescheduling an appointment up to 3 hours before the scheduled start time. However, for appointments canceled or rescheduled with less than 3 hours notice, a $50 fee will be charged for each massage. If an appointment is rescheduled or canceled with less than 1 hour’s notice, a fee of $65 per massage will be charged. For those who cancel or reschedule with less than 30 minutes notice, a $95 fee will apply for each massage.
If your therapist cannot make it to your appointment for any reason or if there is a mistake on our part resulting in appointment cancellation, we assure you that there will be no charge for the service.
Cancellation fees will be charged directly to the credit card on file. We understand that life is unpredictable, and we thank you for your understanding and cooperation.